ChatGPTGeminiClaudeGrok
ChatGPT
Gemini
Claude
GrokContact the People Who Build AI Toolbox
Support, billing, a plan that has not unlocked, a bug, a privacy request or a Teams question: one form and one address, read by the two founders. Usually answered within one business day.
One inbox for everything. Teams customers are answered first. If it is a bug, the module, browser and steps to reproduce get it fixed in one round.
Contact form
Tell us what happened
Pick a topic, add the details from the What to include list, and we handle the rest by email.
- Usually one business day
- GDPR compliant
- 14-day money-back on a first purchase
- Conversation content stays local
What we can help with
Six things people write about, and what to send for each
Pick one to pre-fill the topic in the form. The detail listed under each is what lets us answer in a single reply.
Help using a feature
Setup, a feature that is not showing, or a how-to. Tell us the module (ChatGPT, Gemini, Claude or Grok), your browser and what you expected to happen.
Paid, but still on the free plan
Premium is matched to the account you use on each platform. Send the email you paid with and the email of your ChatGPT, Google or Anthropic account, or your X handle for Grok, and we will link them.
Billing or refund
Receipts, plan changes, cancellations, and the 14-day money-back guarantee on a first purchase. Include the email used at checkout; renewals are not refundable.
Privacy or data request
Deletion of your synced folders and bookmarks, a copy of the account data we hold, or a question about what stays in your browser. GDPR requests are handled within the statutory window.
Teams
Seat changes, admin dashboard questions, invoices, procurement forms or a pilot. Teams customers get priority on every message.
Press or partnership
Interviews, screenshots and logos, affiliate or integration ideas. Say who you are writing for and what you need, and a founder replies.
Other channels
Where else the team answers
Public questions, feature votes and release notes. For anything involving your account or a payment, use the form or email so the details stay private.
Before you write
The questions we get most
How do I contact AI Toolbox support?
Use the form on this page or email [email protected]; both reach the same inbox, read by the two founders. You can also reach us on X at @get_ai_toolbox, in the r/chatgpttoolbox subreddit or on the Discord server. One address covers support, billing, refunds, privacy requests and Teams.
How fast do you reply?
Usually within one business day. Every message is read by one of the two people who build the extension, and Teams customers are answered first. If you have not heard back in two business days, reply to your own email or write again; it was not ignored, it was missed.
I paid for Premium but the extension still shows the free plan. What do I send?
The email you used at checkout and the email of the account you use on that platform (your ChatGPT, Google or Anthropic login), or your X handle for Grok. Premium is matched to the platform account, so a different checkout email is the usual cause. We link the two and Premium appears on your next page reload.
Where do I report a bug or request a feature?
Use the form with the Bug report or Feature request topic. For a bug, include the module, your browser and version, the AI Toolbox version from the popup and the steps to reproduce; a screenshot helps. Feature requests also live on the public roadmap at ai-toolbox.co/roadmap, where you can see what is already being built.
How do refunds work?
A 14-day money-back guarantee covers a first purchase under the eligibility rules in the refund policy, which carves out extensive use. Renewals are not refundable, and no renewal reminders are sent, so cancel from the billing portal before the renewal date if you do not want the next charge. Email the checkout address and we handle it from there.
Can I ask you to delete my data?
Yes. Conversation content never leaves your browser, so there is nothing of it on our side to delete; what we hold is the account record used to verify a plan and the titles and short previews of synced folders and bookmarks. Write with the Privacy or data request topic from the email on the account and we delete it, or send a copy first if you want one.
No wait needed
Most questions are already answered
The FAQ covers plans, limits and every module; the feature catalog shows each feature as it ships, with the plan it needs. If the answer is not there, the form above reaches a founder.