TeamsTeams plan3 min6 steps

How to manage billing for AI Toolbox Teams (for the owner)

For the owner. Sign in to the Teams dashboard and click Billing. You see your plan, seats and next renewal date. Click Manage Subscription to open the billing portal in a new tab. There you can switch between monthly and yearly, change seats, update your card, download invoices or cancel. Admins can't see billing.

By Adi Leviim, Co-Founder at Infi Developments Last updated

Step by step

  1. Open the Billing page

    In the dashboard menu on the left, click Billing. You can also click View Billing on Overview.

    You should see: A page that says Billing, with boxes for Plan, Price per Seat and Seats, and your total.

  2. Check your plan and renewal date

    Under Billing Period, you see whether you pay monthly or yearly and the date of your next renewal.

    You should see: Next renewal and a date, or Access ends and a date if the plan is set to cancel.

  3. Open the billing portal

    Click Manage Subscription. The billing portal from Polar, our payment company, opens in a new browser tab.

    You should see: A new tab with your subscription, payment method and invoices.

  4. Make your change in the portal

    In the portal you can switch between monthly and yearly, change the number of seats, update your card, download invoices or cancel.

    When you are done, go back to the dashboard tab and reload it to see the change.

    You should see: The updated plan, seats or dates on the Billing page.

  5. Fix a failed payment

    If a payment fails, the page shows Payment Past Due with an Update Payment Method button. Click it and add a card that works.

    Your team keeps access for 5 days while the payment is tried again.

    You should see: The warning goes away after the payment goes through.

  6. Cancel if you need to

    Click Manage Subscription and cancel in the portal. Your team keeps access until the end of the period you paid for.

    Changed your mind? Before that date, click Resume Subscription on the Billing page. The billing portal opens in a new tab, where you can resume.

    You should see: Subscription Ending and the date access ends.

That's it. You have finished every tutorial in this section.

If something doesn't look right

I don't see Billing in the menu

Only the owner, the person who paid, sees Billing. If you are an admin, ask the owner. If you open the page anyway, it says Owner access only.

Nothing opened when I clicked Manage Subscription

The portal opens in a new tab. Look at your tabs at the top of the browser. If a message says "We couldn't reach the billing portal. Please try again later.", wait a few minutes and try again.

It says You've made too many changes

Opening the billing portal counts toward the same hourly limit as seat and member changes. Wait an hour and try again.

The dashboard shows a paused or cancelled banner

While the plan is paused, cancelled or past due, invites and other changes are paused. Open Billing. If paused or set to end, click Resume Subscription. If past due, click Update Payment Method. If already cancelled, email [email protected].

Free and Premium

Only the owner, the person who paid, can see Billing and open the billing portal. Current prices are on pricing and Teams.

  • Only the owner can see billing and open the portal.
  • All billing buttons open the same billing portal in a new tab.
  • After a failed payment, the team keeps access for 5 days while the payment is retried.
  • After canceling, access continues to the end of the paid period.

Questions people ask

How do I cancel AI Toolbox Teams?

The owner signs in to the AI Toolbox Teams dashboard, clicks Billing, then Manage Subscription. The billing portal opens in a new tab, where you can cancel. Your team keeps access until the end of the period you already paid for, and you can resume from the Billing page before then.

Where can I download AI Toolbox Teams invoices?

Invoices are in the billing portal. The owner signs in to the AI Toolbox Teams dashboard, opens Billing and clicks Manage Subscription. The portal opens in a new tab with every invoice for your team, plus your payment method and plan details. Admins can't open it.

How do I update the card for AI Toolbox Teams?

Sign in to the AI Toolbox Teams dashboard as the owner, click Billing and then Manage Subscription, or Update Payment Method if a payment failed. In the billing portal that opens in a new tab, add the new card. Your team keeps access for 5 days after a failed payment.

Can I switch AI Toolbox Teams from monthly to annual?

Yes. The owner opens Billing in the AI Toolbox Teams dashboard and clicks Manage Subscription or Change Plan. In the billing portal you can switch between monthly and yearly billing. The Billing page shows the new billing period and renewal date after you reload it.

What happens if an AI Toolbox Teams payment fails?

Your AI Toolbox team keeps full access for 5 days while the payment is tried again. The dashboard shows Payment Past Due, and the owner can click Update Payment Method to add a working card. Invites and seat changes are paused until the payment goes through.

Related tutorials

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